These Terms of Service ("Terms") govern the use of this website and the services provided by SECONDNATURE LIMITED, a company incorporated in Hong Kong (Company No. 81201330), with its registered office at Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong ("SecondNature", "we", "us").
By using this website or engaging our services, you agree to these Terms.
1. Our services
We provide digital services to businesses, including design and development of online stores and websites, landing pages, AI and business automation systems, branding and strategy, and ongoing website maintenance and support.
2. Proposals and agreements
Each engagement begins with a written proposal that sets out the scope of work, deliverables, timeline and price. The proposal becomes binding once you approve it in writing or sign it electronically. If a signed proposal conflicts with these Terms, the proposal prevails.
3. Prices and payment
3.1 Prices are stated in the proposal and are quoted in US dollars unless the proposal says otherwise.
3.2 Project work is billed in stages: a deposit before work begins, and the balance on the milestones or at launch, as set out in the proposal.
3.3 Maintenance plans and retainers are billed monthly in advance and renew each month until cancelled.
3.4 Payment can be made by credit or debit card through our payment processor, Stripe, or by bank transfer. We do not store card details on our servers.
3.5 Invoices are due on the date stated on the invoice. We may pause work on an account with an overdue invoice until it is paid.
4. Cancellations and refunds
Cancellations and refunds are handled under our Refund & Cancellation Policy, which forms part of these Terms.
5. Client responsibilities
You agree to provide the content, access and feedback needed to carry out the work within a reasonable time, and to make sure you have the rights to any materials you give us. Delays in providing these may move the timeline.
6. Intellectual property
Once the project is paid in full, you own the final deliverables created specifically for you. Third-party components such as themes, plugins, fonts and stock assets remain subject to their own licences. We keep ownership of our pre-existing tools, code libraries and know-how, and grant you a licence to use them as part of the deliverables. Unless you ask us not to, we may show the completed work in our portfolio.
7. Third-party services
Projects often rely on third-party platforms such as Shopify, WordPress, hosting providers and payment processors. Your use of those platforms is subject to their own terms and fees, and we are not responsible for their availability or changes they make.
8. Warranty and support
Launched projects include one month of support for fixing defects in the work we delivered. After that, support is available through a maintenance plan or on request.
9. Limitation of liability
To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, or loss of data. Our total liability for any claim relating to an engagement is limited to the amount you paid us for that engagement.
10. Use of this website
The content of this website is provided for general information. You may not copy, misuse or attempt to disrupt the website. All content on the website belongs to SECONDNATURE LIMITED or its licensors.
11. Privacy
Our Privacy Policy explains how we handle personal information.
12. Governing law
These Terms are governed by the laws of the Hong Kong Special Administrative Region. The courts of Hong Kong have jurisdiction over any dispute relating to these Terms.
13. Changes
We may update these Terms from time to time. The version published on this page applies from its "Last updated" date. Signed proposals remain subject to the Terms in force when they were signed.
14. Contact
SECONDNATURE LIMITED
Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong
Email: gleb@secondnature.agency
Phone: +972 54-474-6587