This Privacy Policy explains how SECONDNATURE LIMITED, a company incorporated in Hong Kong (Company No. 81201330), with its registered office at Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong ("SecondNature", "we", "us"), collects and uses personal information.
1. Information we collect
Information you give us. When you contact us through a form, email, phone or WhatsApp, we receive your name, email address, phone number and the content of your message.
Client and billing information. When you become a client, we collect the details needed to work with you and invoice you: business name, contact person, billing address and payment records.
Payment information. Card payments are processed by Stripe. Your card details are entered on Stripe's secure payment page and are not stored on our servers. We receive only confirmation of the payment, the amount, and limited card information such as card type and last four digits.
Usage information. Our website uses cookies and analytics tools that collect technical data such as IP address, browser type, pages visited and referral source.
2. How we use information
We use personal information to respond to enquiries, prepare proposals, deliver our services, issue invoices and process payments, provide support, meet legal and accounting obligations, and improve our website. We send marketing messages only where you have agreed to receive them, and you can opt out at any time.
3. Who we share it with
We do not sell personal information. We share it only with service providers that help us run our business, including payment processing (Stripe), email delivery, hosting, analytics and accounting providers, and with authorities where the law requires it. These providers may process data outside your country of residence.
4. How long we keep it
We keep enquiry data for as long as needed to respond and follow up. Client and billing records are kept for the period required by applicable accounting and tax laws.
5. Security
We use reasonable technical and organisational measures to protect personal information. No method of transmission over the internet is completely secure.
6. Your rights
You may ask to access, correct or delete the personal information we hold about you, or object to its use, by emailing gleb@secondnature.agency. We handle requests in line with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) and other data protection laws that apply to you. We respond within 30 days.
7. Cookies
You can block or delete cookies in your browser settings. Some parts of the website may not work properly without them.
8. Changes
We may update this policy from time to time. The current version is always published on this page.
9. Contact
SECONDNATURE LIMITED
Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong
Email: gleb@secondnature.agency
Phone: +972 54-474-6587